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What is AskHR?

The AskHR tool allows an employee to submit a question or request, update personal information and communicate with their agency HR Field Office and/or the Employee Resource Information Center (ERIC) via a case creation tool. Once a case is created it goes directly to the appropriate human resource office for a response from an HR representative, typically within one business day or less, during the business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday (except observed holidays).  Use this option to communicate:

  • Questions related to state employment or benefits
  • Update your address, telephone number, emergency contact info, etc.
  • General human resource related inquiries

Other important contact information to use when AskHR is not an option:

  • Employee Self Service (ESS) issues: 801-538-3056
  • – time sheet submission or notifications related directly to payroll only
  • – submit verification of employment via email
  • 801.538.3616 – fax line for time sheets, verification of employment or general human resource faxes.
  • For assistance with password resets or system problems, please see the DTS home page for help options.
  • Courts employees please contact Sarah Osmond, 801-578-3801
  • Attorney General employees please contact Susan May,

If your question or request is of an urgent nature, you can reach an ERIC representative during normal business hours by calling 801-538-ERIC (3742).

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Who is ERIC?

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