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Payroll Questions & Contact Information

The Employee Resource Information Center (ERIC) processes payroll for most state agencies except for:

  • Utah Department of Transportation
  • Utah Department of Public Safety
  • Utah Department of Natural Resources
  • Utah Department of Technology Services.

ERIC can assist you with: 

Question Contact Information
General Pay Questions 801-538-3742 (ERIC) or AskHR on the Gateway
Time Sheet Submission or changes after entry screens have closed Employee Self Serve System (ESS)AskHR to submit an electronic or scanned copy (Preferred Method)Fax: 801-538-3616Secondary Fax: 801-538-3081
Assistance with accessing ESS information 801-538-3742 or AskHR online

 State Payroll Contact Information:

  • State Payroll Help Desk:  801-538-3056, payroll@utah.gov (scanned payroll forms and payroll questions)
  • Fax: 801-538-3244 (all payroll forms including security requests)
  • Employee Self Service (ESS) issues: 801-538-3056

** Please contact your Agency Payroll Representative or ERIC prior to calling State Payroll **

Question Contact Phone Email
Answer Questions/Problem Resolution/Provide Assistance Pam Borman 801-538-3121 pborman@utah.gov
Child Support/Garnishments/Tax Levies Lori Benton  801-538-3120 loribenton@utah.gov
Dual Employment/Retirements/Terminations State Payroll 801-538-3056 payroll@utah.gov
Payroll Deductions/Direct Deposit /W-2’s/W-4’s Sonia Smith 801-538-3279 soniasmith@utah.gov

Questions related to your Chase UCard Payroll Card:

The state no longer offers the Chase UCard Payroll card option, if you have an existing balance or need to contact Chase UCard Center please call 800-330-6828.

 

 

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