Payroll Questions & Contact Information

The Employee Resource Information Center (ERIC) processes payroll for most state agencies except for:

• Utah Department of Transportation
• Utah Department of Public Safety
• Utah Department of Natural Resources
• Utah Department of Technology Services.

ERIC can assist you with: 

Question	Contact Information
General Pay Questions	801-538-3742 (ERIC) or AskHR on the Gateway
Time Sheet Submission or changes after entry screens have closed	Employee Self Serve System (ESS)AskHR to submit an electronic or scanned copy (Preferred Method)Fax: 801-538-3616Secondary Fax: 801-538-3081
Assistance with accessing ESS information	801-538-3742 or AskHR online

 State Payroll Contact Information:

• State Payroll Help Desk:  801-538-3056, payroll@utah.gov (scanned payroll forms and payroll questions)
• Fax: 801-538-3244 (all payroll forms including security requests)
• Employee Self Service (ESS) issues: 801-538-3056

** Please contact your Agency Payroll Representative or ERIC prior to calling State Payroll **

Question	Contact	Phone	Email
Answer Questions/Problem Resolution/Provide Assistance	Pam Borman	801-538-3121	pborman@utah.gov
Child Support/Garnishments/Tax Levies	Lori Benton	801-538-3120	loribenton@utah.gov
Dual Employment/Retirements/Terminations	State Payroll	801-538-3056	payroll@utah.gov
Payroll Deductions/Direct Deposit /W-2’s/W-4’s	Sonia Smith	801-538-3279	soniasmith@utah.gov

Questions related to your Chase UCard Payroll Card:

The state no longer offers the Chase UCard Payroll card option, if you have an existing balance or need to contact Chase UCard Center please call 800-330-6828.